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Refund Policy

Return and Exchange Policy:

At Mudra Advertising, your satisfaction is our top priority. Please read our return and exchange policy carefully to understand your rights and our obligations.

 

Eligibility for Returns and Exchanges: Due to the custom nature of our products, we can only accept returns or exchanges under the following conditions:

  • The item you received is defective or damaged.

  • There is an error in the custom printing that was not as per the order placed.

 

Return and Exchange Process:

  1. Contact Us:

    • Please reach out to our customer service team within 3 days of receiving your order.

    • Email us at info@mudraadvertising.com or call us at 6262906363 with your order number, details of the issue, and a photo of the defective or incorrect item.

  2. Approval:

    • Once we review your request, we will notify you of the approval or rejection of your return or exchange.

    • If approved, we will provide instructions for returning the item.

  3. Return Shipping:

    • We will cover the shipping costs for returning the defective or incorrect item.

    • Please ensure the item is securely packaged to prevent further damage during transit.

  4. Replacement or Refund:

    • Upon receiving and inspecting the returned item, we will process your replacement or refund.

    • For replacements, we will produce and ship a new item as soon as possible.

    • For refunds, the amount will be credited to your original method of payment within 7 days.

    •  

Non-Returnable Items: Certain types of custom products cannot be returned or exchanged:

  • Personalized items with specific custom designs, images, or text that match the order details.

 

Exceptions: If there are any exceptions to this policy, they will be noted on the product page or communicated at the time of purchase.

 

Contact Us: If you have any questions or concerns about our return or exchange policy, please contact us at info@mudraadvertising.com or call us at 6262906363. We are here to help!

Thank you for choosing Mudra Advertising. We value your business and strive to ensure you have the best experience with us.

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